Terms of Service

These Terms of Service explain how purchases, payments, website use, product information, and customer support are handled when you shop with PurrDog.

Overview

By visiting PurrDog.com or purchasing from our store, you agree to these Terms of Service and any related policies linked on our website.

  • These terms apply to all visitors, customers, and users of the site.
  • If you do not agree with these terms, please do not use the website or place an order.

Online Store Terms

You may use our website only for lawful purposes and in a way that does not harm the site, other customers, or our business operations.

  • You must be old enough to make purchases in your location.
  • You may not use our products or website for illegal or unauthorized purposes.
  • You may not attempt to interfere with checkout, security, or website functionality.

Products & Pricing

We do our best to display product details, photos, colors, sizes, prices, and availability accurately. However, product information may be updated at any time.

  • Colors may vary slightly depending on screen settings and lighting.
  • Prices and promotions may change without notice.
  • We may limit quantities or discontinue products when needed.

Orders & Payments

Orders are placed through our secure checkout. An order confirmation means we received your order, but we may still review, cancel, or limit an order if necessary.

  • You agree to provide accurate billing, shipping, and contact information.
  • Payment must be successfully authorized before an order is processed.
  • We may cancel orders affected by pricing errors, inventory issues, or suspected fraud.

Shipping & Delivery

Shipping times, delivery estimates, tracking, and shipping fees are handled according to our Shipping Policy. Delivery timelines may vary due to carriers, weather, holidays, or address issues.

  • Customers are responsible for entering a correct delivery address.
  • We are not responsible for delays caused by carriers or customs.
  • If an order is returned due to an incorrect address, additional shipping fees may apply.

Returns & Refunds

Returns, refunds, and exchanges are handled according to our Returns & Refunds policy. Please review that policy before sending any product back to us.

  • Returned items must meet our eligibility requirements.
  • Refunds are issued after returned items are received and inspected.
  • Original shipping costs may be non-refundable unless required by law or caused by our error.

Accuracy of Information

We work to keep website content current and accurate, but information may occasionally contain errors, omissions, or outdated details.

  • We may correct errors and update information without prior notice.
  • You are responsible for reviewing order details before checkout.
  • Product recommendations and pet care content are general information, not veterinary advice.

Account & Security

If you create an account or use customer features, you are responsible for keeping your login information secure and for activity under your account.

  • Use accurate account and contact information.
  • Notify us if you believe your account has been accessed without permission.
  • We may restrict access if misuse, fraud, or security risks are detected.

Limitation of Liability

To the fullest extent permitted by law, PurrDog is not responsible for indirect, incidental, or consequential damages related to website use, product use, delays, or third-party services.

  • Always use pet products responsibly and inspect them regularly for wear.
  • Product fit and suitability depend on your pet's size, behavior, and supervision.
  • Carrier delays and third-party service issues may be outside our control.

Changes to These Terms

We may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date when appropriate.

  • Continued use of the website after updates means you accept the revised terms.
  • We recommend reviewing this page periodically.

Contact Information

If you have questions about these Terms of Service, your order, or our policies, contact our support team and include your order number when relevant.