Privacy Policy

Your trust matters. This Privacy Policy explains what information PurrDog collects, how we use it, how we protect it, and what choices you have when shopping with us.

Collect Only what helps us process orders and support you.
Protect Payments are handled through secure checkout providers.
Use Responsibly We use data for orders, support, safety, and store improvements.
Give Control You can contact us about access, correction, or deletion requests.

Information We Collect

We collect information needed to process orders, deliver products, prevent fraud, and provide customer support.

  • Name, email address, phone number, shipping and billing details.
  • Order history, product selections, returns, and support messages.
  • Device, browser, IP address, cookies, and store usage data.

How We Use Information

We use your information to complete purchases, arrange shipping, respond to questions, improve our store, and keep the shopping experience secure.

  • Processing payments, confirmations, shipping, returns, and refunds.
  • Customer service, order updates, fraud prevention, and analytics.
  • Improving product pages, website performance, and support quality.

Cookies & Analytics

Cookies help the website remember preferences, keep your cart working, measure traffic, and understand how shoppers use the store.

  • You can control cookies through your browser settings.
  • Some cookies are necessary for checkout and store functionality.

Payment Security

Payments are processed through secure checkout and payment providers. PurrDog does not store your full payment card number on our own systems.

  • Payment details may be handled by Shopify and payment processors.
  • Checkout security tools may be used to detect suspicious activity.

Sharing Information

We share information only when needed to run the store, deliver orders, provide support, comply with legal obligations, or protect our business.

  • Shopify, payment processors, shipping carriers, email tools, and analytics services.
  • Authorities or legal requests when required by applicable law.

Email Marketing

If you subscribe or allow marketing messages, we may send updates about new collections, offers, and pet care tips.

  • You can unsubscribe at any time using the link in our emails.
  • Transactional emails about orders may still be sent when necessary.

Data Retention

We keep order, support, and business records only as long as needed for customer service, legal, tax, accounting, fraud prevention, and operational purposes.

Your Privacy Rights

Depending on your location, you may have the right to request access, correction, deletion, portability, or restriction of certain personal information.

  • To make a privacy request, contact us at purrdog.shop@gmail.com.
  • We may need to verify your identity before completing a request.

International Orders & Service Providers

If you shop from outside the country where a service provider operates, your information may be processed in other regions by Shopify, payment providers, shipping carriers, analytics tools, or support systems. We use these providers to operate the store and complete your order.

Children's Privacy

Our store is intended for adults and pet parents. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy when our store, services, or legal requirements change. The latest version will always be posted on this page.

Contact PurrDog

If you have questions about this Privacy Policy, your order information, or a privacy request, email us at purrdog.shop@gmail.com. Please include your name and order number if your request relates to a purchase.

Last updated: June 29, 2026