After checkout, you will receive an order confirmation email with your order details. If you do not see it, please check your spam or promotions folder.
FAQ
Find quick answers about orders, shipping, returns, sizing, payments, and product care.
Orders
Everything about order confirmation, changes, and address updates.
Contact us as soon as possible at purrdog.shop@gmail.com. If your order has not been processed yet, we will do our best to update or cancel it.
Email us immediately with your order number and the correct address. Once an order has shipped, we may not be able to change the delivery address.
Shipping
Tracking, delivery timing, delays, and available destinations.
Orders are usually prepared as quickly as possible. Processing time may vary depending on product availability and order volume.
Yes. When tracking is available, we will send the tracking link to the email used at checkout.
Carrier delays can happen. If your tracking has not moved for several days, contact us and we will help check it.
Available shipping destinations and rates are shown at checkout. If your country is not available, contact us and we can review possible options.
Returns & Refunds
Return eligibility, exchanges, refunds, and how to start a request.
Unused items in original condition may be eligible for return within the return window stated in our Returns & Refunds policy.
Email purrdog.shop@gmail.com with your order number, item name, and the reason for return. We will reply with the next steps.
Once the return is received and inspected, approved refunds are processed back to the original payment method. Bank processing time may vary.
If the item is unused and available, we can help with an exchange or guide you through placing a new order.
Sizing
How to measure your pet and choose a comfortable fit.
Measure your pet's neck with a soft tape measure and compare it with the size guide on the product page.
Choose the size that gives a comfortable fit without being too tight. For growing pets, consider the larger adjustable option.
A collar should sit securely but comfortably. You should usually be able to fit two fingers between the collar and your pet's neck.
Some products may suit both dogs and cats, but always check the product details, size, and weight recommendations before ordering.
Payments
Secure checkout, payment methods, and declined transactions.
Yes. Payments are processed through secure Shopify checkout and trusted payment providers.
Available payment methods are shown at checkout and may include cards, digital wallets, and other supported local options.
Payment declines can happen because of bank restrictions, incorrect details, insufficient funds, or security checks. Try another method or contact your bank.
Product Care
Cleaning, water exposure, durability, and QR passport tags.
Wipe with a damp cloth and mild soap. Avoid harsh chemicals, bleach, and prolonged soaking.
Some products are more water-resistant than others. Check the product description for material details and care recommendations.
Keep accessories clean, dry them after wet walks, and regularly check buckles, rings, and stitching for wear.
If a product includes a QR passport tag, it will be shown in the product photos or description.
Still need help?
Email us at purrdog.shop@gmail.com. If your question is about an order, include your order number so we can help faster.